Cancellation Policy

Changed Your Mind? We’ll Help Where Possible.

At Wecare Wellness Pvt. Ltd., we process orders quickly so your wellness essentials reach you without unnecessary delay. If you need to cancel an order, please contact us as soon as possible.

Before Dispatch

Orders may be cancelled before they have been processed for dispatch.

If the cancellation is accepted and payment has already been made, the applicable refund will be initiated to the original payment method.

After Dispatch

Once an order has been packed, shipped or handed over to our delivery partner, cancellation may no longer be possible.

If there is an eligible issue after delivery, please refer to our Return & Refund Policy.

How to Request Cancellation

Contact our Customer Care team and provide:

* Order ID
* Registered name
* Registered mobile number/email
* Reason for cancellation

Submitting a cancellation request does not automatically confirm cancellation. Our team will verify the current order status and confirm whether cancellation is possible.

Cancellation by Wecare Wellness

In rare circumstances, we may need to cancel an order because of product unavailability, payment verification issues, incorrect pricing or listing errors, delivery limitations, suspected fraudulent activity, or other operational circumstances.

If a prepaid order is cancelled by us, the applicable amount will be refunded to the original payment method.

Refund Timeline

Approved refunds are initiated from our end after cancellation confirmation. The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.

Need Assistance?

Our Customer Care team is available to help with order cancellation and related queries.

WECARE WELLNESS PVT. LTD.
Simple Shopping. Transparent Policies. Better Wellness.