Return & Refunds

Your Trust Matters to Us

At Wecare Wellness Pvt. Ltd., we take care to ensure that every order reaches you in proper condition. Due to the health, hygiene and safety requirements associated with food, nutrition, supplements, personal care and wellness products, returns are subject to the conditions below.

Eligible for Return / Replacement

A return or replacement request may be considered if:

* You received a damaged, broken or leaking product.
* You received the wrong product.
* The product was expired at the time of delivery.
* The package has a significant manufacturing or packaging defect.

Please contact us within 48 hours of delivery with your Order ID, photographs and/or an unboxing video clearly showing the issue.

Products That Cannot Normally Be Returned

For health and hygiene reasons, we generally cannot accept returns where:

* The product has been opened, used or partially consumed.
* The seal or original packaging has been tampered with after delivery.
* The customer simply changes their mind after delivery.
* The product was damaged because of improper handling or storage after delivery.
* The request is submitted outside the applicable return window.

This does not limit any rights available to consumers under applicable law.

Refunds

Once an eligible refund is approved, it will be processed to the original payment method wherever possible.

After processing, the time required for the amount to reflect may depend on your bank, card issuer, UPI provider or payment gateway.

Replacement

Where appropriate, we may offer a replacement instead of a refund for damaged, defective, incorrect or otherwise eligible products.

Missing Items

If an item is missing from your delivered order, contact customer support within 48 hours of delivery with the Order ID and available package evidence.

Important

Individual taste, preference or expected wellness results are not considered product defects. Natural ingredients may also show reasonable variations in colour, taste, aroma or consistency between batches.

Need Assistance?

Contact our Customer Care team with your Order ID and registered contact details, and we will review your request as quickly as possible.

WECARE WELLNESS PVT. LTD.
Quality. Transparency. Trust.